Manager playbook
A clear 30-day plan, feedback routines and documented decisions about working independently.
Frontline Onboarding System
Onboard well, without starting from scratch.
A complete, editable 30-day system for teams in customer-facing roles. Managers get a clear process. New employees understand what to learn and when they are ready to work independently.
The system
A structure you can use again and again.
Your company adds its own approved content. The system connects learning, practice and sign-off to the work people actually do.
Employee workbook
Goals, a question log, weekly reflections and evidence of learning for new team members.
Role modules
Editable learning paths for retail, reception, customer service, and restaurants and cafés.
Progress tracker
An editable Excel tool for status, practical evidence, feedback and next steps.
Also included
- 24 practical scenarios
- Conversation guides for days 7, 14 and 30
- Criteria for working independently
- Guidance on ownership and updates
Four role areas
One core system. Adapted to your team.
Begin with the module closest to your organisation. Tasks and wording can be edited.
01
Retail & advice
02
Reception & administration
03
Customer service
04
Restaurant & café
How it works
Prepare, adapt and use it in daily work.
Your manager or HR team runs the process. No on-site training by Shaqiri Advisory is required.
- 01
Choose
Select the closest role module and remove tasks that do not apply.
- 02
Adapt
Add your internal rules, systems, responsibilities and escalation paths.
- 03
Practice
Build skills in daily work, give brief feedback and record progress.
- 04
Sign off
Hand over tasks for independent work after observing them in practice.
Research-based advisory
See how learning actually works inside one team.
The Learning Governance Pilot is a focused review of one role or team. It complements existing courses and learning platforms by examining what happens in daily work: who carries responsibility, who can participate, how access and decisions shape learning, and whether the system can be sustained.
Discuss a pilotResponsibility
Who owns workplace learning, and where responsibility becomes unclear.
Participation
Whether employees have the time, access and support needed to learn in practice.
Decision & access
How systems, permissions and decision-making shape who can learn and influence the process.
Sustainability
How knowledge, content and routines remain useful when people, roles or systems change.
A defined assignment
One role. One team. A practical result.
The scope is agreed before any work begins. The review uses only material and participation approved by your organisation.
- A concise current-state map
- Priority barriers and improvement areas
- A practical action plan for the selected team
- A leadership summary and recommended next step
Developed by Saranda Shaqiri Zeka from her graduate research in digital workplace learning and governance. Scope, timing and fee are confirmed after an introductory conversation.
Clear responsibilities
A structure for onboarding, with your organisation in control.
Shaqiri Advisory provides the framework. Your company reviews and approves its internal rules, technical content, access, safety instructions and escalation paths.
Mandatory, regulated and company-specific training remains your organisation’s responsibility.
S
Shaqiri Advisory
Workplace learning with a clear process.
Founded by Saranda Shaqiri Zeka, MSc in Learning, Digitalisation and Sustainability. Shaqiri Advisory develops practical learning structures for operational organisations.
Introductory price
Start with a complete system.
Choose the language of your product files and tell us your company and location. Your enquiry is non-binding.
CHF 249
Frontline Onboarding System
Choose one complete language version: four editable documents, an Excel tracker and a company licence for one location.
Ask a question first